Meet The Norfolk Agents
Ross Nicholas BA(Hons)
Ross has worked in estate agency in Norfolk since 2007, latterly as a branch manager covering Mid and North Norfolk for a leading independent agent. With a background in construction prior to this, his key areas of expertise include residential valuation and sales, land & new homes and marketing.
Ross explains, ”I believe the most important things to get right are to provide high quality and accurate marketing, supported by first class customer service. Having previously been a manager of one of the area’s leading independent agents dealing with high value properties, I understand and look forward to providing the exceptional personal customer service our clients deserve. The Norfolk Agents can also save you thousands by delivering all the key services a good high street agent can offer at prices more akin to online estate agents.”
Laura started her career in the property industry in 2004, initially working for a firm of Solicitors as a secretary to a Conveyancer. With a passion for property, she soon moved into estate agency, most recently working for a reputable local independent estate agent managing a team of 5 people and covering the whole of Norfolk. In addition to sales, Laura is very experienced in lettings and property management, a service also offered by The Norfolk Agents.
Laura comments “I love the vibrancy of Norfolk and the diversity of the people who live, work and holiday here. Throughout my career, I have always strived to do my best for my Clients and at The Norfolk Agents that is a priority. We are committed to delivering the best customer service together with honest advice at a fair price. Whether you are buying a home or selling your house in Norfolk we would love to hear from you today.”
Although proudly Norfolk born and bred, Shane started his estate agency career in 2005 with the award-winning Greene and Co in Maida Vale, London. During his career at Greene and Co Shane held a number of roles in both Lettings and Sales and was an integral part of the senior management team that expanded the business from four to nine locations across North West London. In 2015 Greene and Co were acquired by Countrywide and Shane was given the opportunity to further his career with a Retail Director role covering 85 offices across Mid – Market London, incorporating brands such as Bairstow Eves, Gascoigne Pees and his beloved Greene and Co.
Shane returned to Norfolk in 2017 and before joining The Norfolk Agents he continued as Regional Director for Countrywide looking after 15 offices across Norfolk.
Shane comments “ I came across The Norfolk Agents on my return to Norfolk and loved both the brand and business model. Through a mutual friend, I met with Ross and Laura and loved their passion for both the business and their clients. I was completely sold with both them and the business and desperately wanted to be part of it.
Since joining The Norfolk Agents, I have loved every minute and I am really excited about the business potential and our future expansion plans.”
Outside of The Norfolk Agents Shane loves spending time with his Family Shinade, Henry and Poppy Rose and is an avid Derby County Football Fan.
Having started his career in estate agency at the age of 19 as a trainee sales negotiator in Wymondham, Daniel joined The Norfolk Agents in Spring 2019. Daniel prides himself on his professionalism and customer service. “I see that my job is to make house selling and buying as easy as possible for our clients“. Daniel is born & raised in Norfolk having lived in the market town of Fakenham, Dersingham, Sculthorpe & Spooner Row. Daniel loves his football and is a huge Norwich City fan, as well as playing at Wells Town FC.
Ellie began working with The Norfolk Agents part-time in 2016, before starting full time in the summer of 2018 after finishing her A-Levels at Fakenham Sixth Form. As a trainee, Ellie quickly established the skills required to carry out her role and also grasped the importance of providing our clients with a great service. Ellie has become an integral member of the team.
Hayley is Norfolk born and bred, although her career in property started in 2006 when she moved to London. Hayley has worked in lettings, project management and more recently back in Norfolk for a well known independent agency on the Property Management team. Hayley comments “I love getting to know our clients and helping the team to deliver the best service possible. I am very proud that The Norfolk Agents are able to do this whilst also saving our clients money.” In her spare time, Hayley loves exploring the county with her young family.
Shinade joined the business in 2020 to continue to grow our digital marketing presence. In 2020 we have seen a 75% increase in our social media followers and customer interaction which included a competition that reached just under 50,000 customers. Shinade has held various roles within the property sector including spells with Benham and Reeves in Hyde Park, London and also with the award winning Marsh and Parsons at their head office in Hammersmith, London.
Shinade was born and bred in London and moved to Norfolk in 2017 with her husband Shane (The Norfolk Agents Director) and children Henry and Poppy Rose. Shinade comments “with a husband as a director who constantly talks ‘shop’ it felt as though I was already employed before I joined! I have fallen in love with Norfolk and The Norfolk Agents is a great brand with so many beautiful properties that really help support our social media content ”
After graduating from University with a Law degree Mara returned to Norfolk and spent the first 8 years working as an employed adviser with large corporate estate agents. Having learned a lot in the corporate world and with a large existing client bank, Mara took the decision to start her own business and was delighted to be asked by some leading estate agents to look after their clients’ mortgage needs which she has now been doing for 12 years.
As well as having her mortgage and protection qualifications, Mara also studied and passed her Diploma in Financial Planning and now deals with clients who are buying or re-mortgaging all over the country. Mara specialises in the holiday let market and those looking for holiday homes as these types of mortgages are often more difficult to place. Mara says “I can still remember what it was like to know nothing about mortgages and often use that knowledge to help me explain the process to both first time buyers and existing homeowners. I use a manner that is easy to comprehend and as straightforward as possible in order to ensure everything is completely clear at a time when some of the most important decisions about the future are being made.”
In her spare time, Mara loves to dance and enjoys both modern jive and salsa. Mara is also an avid Formula 1 fan and has been on several track days including super-cars, rally-cross and rallying, often leaving the competition for dust!
Lucy joined The Norfolk Agents in Autumn 2021 on an apprenticeship scheme via Norfolk County Council. Lucy is learning all aspects of estate agency and is already both delivering a great service to our customers and fitting into the company culture. Lucy is born and bred in Norfolk and has previously held a number of customer service roles since leaving Wisbech Grammar School including working at The Dabbling Duck in Great Massingham and the family business at Stebbings car sales in Kings Lynn.
Out-side of work Lucy loves spending time with the family and is a competitive Hockey player for Pelicans in Kings Lynn.
Kate has lived and worked in Norfolk for all of her life and has 20 years of experience working within the property sector.
Kate is NVQ level 2 and 3 qualified in Customer Service and Business administration and in 2017 gained her CeMAP level 3 Qualification in Mortgage Advice and Practice through the London Institute of Banking and Finance.
Kate comments “I particularly enjoy helping first-time buyers gain a foot on the property ladder. I know how stressful moving can be, having relocated a few times over the years doing up properties and re-mortgaging so being able to guide clients right through from the start to completion is very rewarding!”
In her spare time, Kate enjoys spending time with her family and friends.