Frequently Asked Questions When Renting Your Home

We have put together a number of frequently asked questions. However, If your related questions are not answered here please contact us.
Lettings FAQ Frequently Asked Questions When Renting Your Home
1. Do you charge to provide a property valuation?
Absolutely not! – We have many years experience of valuing properties within Norfolk. For your free no-obligation home valuation from one of our very friendly local team members, please contact us and we will get back to you just as soon as we can to arrange a convenient time to visit you.
2. How much will it cost to rent my property?

This really depends on how much support you need and what service suits you best. The Norfolk Agents have three levels of service for you. Let Only, Rent Collect and Fully Managed. All of our fees are fixed no matter the value of your property and you can rent your property from £750 + VAT. For a full breakdown of all lettings fees and services refer to the ‘our fees renting’ section on our website.

3. Where do you market my property?
All properties are advertised on our website, Rightmove, Zoopla and across Facebook and Instagram. Your property is also matched and sent to our extensive database of applicants. We also use print advertising where necessary and have formed some excellent relationships with a number of local newspapers.
4. Are there any hidden costs?
Absolutely not. However, there are a number of additional compliance measures that need to be in place before you can rent your property. Some of these may come at a cost as set out in the Lettings Service Options.
5. Do I need a Gas Certificate?
Yes, under the Gas Safety Regulations act (1998) all properties with gas must have a valid certificate to ensure that all gas appliances, pipes and flues are in safe working order. It must be carried out by a qualified Gas Safe Register engineer and re-checked every 12 months. However, if you don’t have one don’t worry, we can help you with this.
6. Do I need an Electrical Certificate?

Yes, from the 1st July 2020 it was made a legal requirement for all landlords to have a valid EICR (Electrical Installation Condition Report) carried out at a property prior to a tenancy commencing. However, if you don’t have one don’t worry, we can help you with this.

7. What is an EPC?

EPC stands for Energy Performance Certificate. An EPC is a four-page document which sets out the energy efficiency of a property on a traffic light system of A to G. A being the most efficient. An EPC provides an indication of how much it will cost to heat and power a property. They last for 10 years and it is a legal requirement to have one in place to rent your property (unless your property is listed).
The Norfolk Agents can arrange an EPC for you for £95 including VAT.

8. Will a deposit be taken?

Yes, typically we will take an equivalent of 5 weeks deposit that will be held securely with an approved Tenancy Deposit Scheme. At The Norfolk Agents we register your tenants deposit with My Deposits. The Tenancy Deposit Scheme is there to protect the tenant’s money and help to resolve any disputes at the end of the tenancy.

9. Will I need an inventory?

We would always recommend that every landlord takes out an inventory. An inventory is a detailed breakdown of contents and condition of your property taken before the tenant moves in. In the event of a dispute at the end of the tenancy, the inventory is referred to as proof of the original condition of the property and its contents.

10. How will I know I have good tenants?
There is always an element of risk with renting your property. However, The Norfolk Agents instruct an outsourced professional reference company to carry out extensive reference checks and professionally check the suitability and affordability of any tenant we introduce for you. Referencing of your tenants is included within your fees.
11. What if my tenants do not pay?
With all tenancies it is advisable that you insure yourself against non-payment of rent. The Norfolk Agents can help arrange this and our outsourced reference company can provide quotes to the costs of this.
12. Do you cover the whole of Norfolk?
Yes, we do. Whilst our head office is based in Fakenham, our location gives us easy access to every part of Norfolk and we have experienced valuers covering the whole of Norfolk, if you do not wish to visit our office we will gladly visit you whenever you need. We’re totally committed to providing the best possible experience to both our landlords and tenants and we’ve even produced Area Guides for the different parts of Norfolk in case your tenants are not from our wonderful county.
*If there is anything that you feel is missed or would help future landlords please let us know and we will add to help improve the renting journey.
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