Frequently Asked Questions When Selling Your Home

We have put together a number of frequently asked questions. However, If your related questions are not answered here please contact us.
Sold It FAQ F.A.Q’s when Selling my Home
1. Do you charge to provide a property valuation?

Absolutely not! – We have many years of experience of valuing properties and land within Norfolk. For your free no-obligation home valuation from one of our very friendly local team members, please contact us and we will get back to you as soon as we can to arrange a convenient time to visit your home, site or office.

2. How much will it cost to sell my property?

You may need to purchase an Energy Performance Certificate which we are able to arrange on your behalf and usually costs around £95. You will also need to factor in the legal fees for the conveyancing solicitor; these fees can vary and we can arrange quotes with recommended solicitors on your behalf. The choice of fees with The Norfolk Agents varies depending on which package you choose. Choice of packages can be found in the ‘our fees selling’ section of the website.

3. If you only charge £950 + VAT what is your incentive to sell my house?

We have a fantastic selling track record, saving huge amounts of money for our clients who have taken advantage of our upfront fee of £950.00 + VAT. On average we save our clients £3000 per sale compared to a High Street agent. Every estate agent needs to make a profit to stay in business, but we have purposely kept our overheads low, without compromising on service standards to save you money. With the internet at every person’s fingertips, we feel the investment in technology rather than a High Street Agent is vital. Click here to see what our customers are saying.

4. Are there any hidden costs?
No, we want you to be entirely happy with every aspect of dealing with The Norfolk Agents including the cost of selling your property. The upfront package price of £950 + VAT to sell your house is all you will pay if that is the only service you need from us. If you would like us to provide you with any optional services such as accompanied viewings, these can be added whenever you need them at the prices quoted and paid for at the end of our contract with you. If you prefer to pay nothing upfront, we are happy to quote you a 0.95% + VAT percentage fee for our Traditional Service which is only payable upon us selling your house. We also offer a Split Fee option whereby you pay £650 + VAT upfront with a final selling fee of 0.50% + VAT of the sale price paid at completion. If at any point you are unclear about anything please do get in touch. We are here to make your house move as stress free as possible.
5. If I sell my property with The Norfolk Agents, how long am I tied in for?
We do not have any contract lock-ins or need any sole agency agreements to sell your home, we want you to be entirely happy with The Norfolk Agents prices and services at all times, because we are here to make house selling and buying as stress free as possible.
6. Do I have to pay upfront with The Norfolk Agents, like many online companies insist?
Not at all. The cheapest way to sell your home is to purchase our Upfront Package. However, if you are not comfortable with paying Upfront, we also offer a Traditional Package with a commission of 0.95% + VAT upon successful completion, or our Split Fee Package which consists of an upfront payment of £650 + VAT with a final selling fee of 0.50% + VAT of the sale price paid at completion. The choice is yours.
7. Where do you market my property?
All properties are advertised on our website, Rightmove, Zoopla and across Facebook and Instagram. Your property is also matched and sent to our extensive database of applicants. We also use print advertising where necessary and have formed some excellent relationships with a number of local newspapers.
8. We’ve had several estate agents out and their property valuations vary widely. Why?
Estimating a house value is not an exact science, but you can rest assured that Laura, Ross, Shane and the team will use their professional local experience and provide comparable evidence to place an accurate value on your home to achieve the best possible price for you. Some agents under value to get a quick sale, others overvalue to hit listing targets from corporate headquarters – we don’t and can demonstrate that in a number of postcodes across Norfolk The Norfolk Agents can sell your property both quicker and closer to the asking price of our competitors.
9. Do you cover the whole of Norfolk?

Yes, we do. Our location gives us easy access to every part of Norfolk and we have experienced valuers covering the whole of Norfolk, if you do not wish to visit our office we will gladly visit you whenever you need. We’re totally committed to providing the best possible experience to both our house sellers and buyers and we’ve even produced Area Guides for the different parts of Norfolk in case your house buyers are not from our wonderful county.

10. Will I deal with the same people at The Norfolk Agents from valuation to completion?

Absolutely. Often one of the disadvantages of using a corporate estate agent or online agent is that you speak to different people every time you call. Wherever possible, you will always be given a primary contact who will conduct regular updates so we are all aware of the position on your property sale to ensure you get the personal service and attention to detail.

11. Do you qualify viewers and buyers?

When someone asks to view your property we always qualify them by acquiring personal contact details, clarifying if they have a property to sell, whether it’s under offer, SSTC etc and enquiring as to their financial position and time constraints for moving. When you agree an offer, we will always carry out our customer due-diligence to ensure they have the necessary financial means in place to purchase your property.

12. How can I check on the progress of my house sale?
We will contact you with regular updates on the progress of the sale of your home and you will also be given our mobiles numbers if you need us outside of office hours.
13. Is a well laid out floorplan important when selling a house?

In short, yes. Research from Rightmove shows that property listings with a floorplan receive 35% more time spent on, than listing without one. When you instruct The Norfolk Agents to sell your house we provide floorplans for you as standard.

14. Should I put my property on the market before I start looking for a new one?

There’s no hard and fast rules. However, having your home up for sale already gives you greater credibility when viewing others. When your home goes under offer with The Norfolk Agents it will put you in a stronger position to view and to start making offers on properties.

15. What is an EPC?

EPC stands for Energy Performance Certificate. An EPC is a four-page document which sets out the energy efficiency of a property on a traffic light system of A to G. A being the most efficient. An EPC provides an indication of how much it will cost to heat and power a property. An EPC lasts for 10 years and it is a legal requirement to have one in place to sell your property (unless your property is listed).
The Norfolk Agents can arrange an EPC for you for £95 including VAT.

16. Do I need to redecorate my property when selling?

It depends. Kerb appeal and first impressions are so often a major factor when buyers decide to view a property and a home in good decorative order internally, with clean and tidy outside spaces, may achieve a quicker sale. Ross, Laura or Shane will advise you on how best to stage your home to ensure that you achieve the best price.

17. Do I have to pay stamp duty?
No. The buyer of your property pays the stamp duty. However, if you are interested please try our stamp duty calculator.
18. Do you offer a property finding service in Norfolk?

If you register with us on our website, leaving as much information as possible about your Norfolk property needs, we will check our database of houses, including those not yet on the market and try our best to find a property to meet your needs. If you prefer not to register on the website we would welcome the opportunity to discuss your requirements personally as we are sure we can help you.

18. Do you offer a property finding service in Norfolk?
Yes we do, if you register with us on our website leaving as much information as possible about your Norfolk property needs, we will check our database of houses, including those not yet on the market and try our best to find a property to meet your needs. If you prefer not to register on the website we would welcome the opportunity to discuss your requirements personally as we are sure we can help you.
19. Where do I find my Property Title Deeds?
Don’t go scrambling through drawers or the attic for these. It is unlikely you will find them. Your solicitor will usually get them from whom your mortgage is with and pass them to the buyer’s solicitor as proof of ownership.
*If there is anything that you feel is missed or would help future sellers please let us know and we will add to help improve the selling journey.
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